This web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan ("service") and you are in good financial standing with Afterbeing Hosting.com.

Service Level

Afterbeing and our data center endeavors to have network connectivity available for http access by third parties 99% of the time ("web site availability").

Illegal Usage

In the event that there is no web site availability, Afterbeing will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month. The maximum credit is not to exceed the monthly service charge for the affected month:

Web site availability credit:
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no web site availability so that we may check our stats and your stats. You must request credit by sending a request to our accounting division through our feedback form. For security, the body of this message must contain your domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Afterbeing. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no web site availability.

Restrictions

Credits shall not be provided to you in the event that you have no web site availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, programs or applications, or (iii) circumstances beyond Afterbeing's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

Limitations

Online problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Afterbeing. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and the data center utilized and maintained by Afterbeing, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience. If you are experiencing issues, please alert us via the feedback form or post on our community forum so others may try visiting your site or testing with a traceroute.

Hardware Replacement

Hardware replacement will occur within 1 - 8 hours of the reported problem, Afterbeing will refund 5% of the monthly fee per additional 8 hours of down time (up to 100% of customer's monthly fee). In order to reduce replacement hardware downtime, our data center keeps a certain quantity of pre-built systems on hand to swap out hard disks so that your site can be back up in the shortest amount of time. For hard disk failures, our data center keeps pre-installed drives with our standard partitioning for immediate deployment. In order to request a SLA hardware violation credit, you must request one within 10 days of reported violation by contacting us via our feedback form. SLA violations will be reviewed by our personnel Monday - Friday 9AM to 5PM EST. *Hardware SLA violations do not cover network violation*